Clear Answers. Real Help.

Local Support.

Trusted Help for Life, Work & Business.

We’re a not-for-profit organisation proudly serving the residents, business owners, and sole traders of Blackpool, Fylde and Wyre.

Our team of trained, experienced consultants are here to provide trusted information, practical advice, and clear guidance — all delivered with the highest standards of care and professionalism.

While we don’t offer legal or medical advice ourselves, we’ll always point you in the right direction — and when possible, refer you directly to the best agency, department, or specialist to help you efficiently and effectively.

Whether it’s personal, professional or financial, we’re here to help.

Terms Of Service

Last updated:

11 June 2025

Welcome to Blackpool Advice ("we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our website https://www.blackpooladvice.org.uk (the "Site") and any information, resources, tools, products, or services we provide through the Site or in person at Citizens Information & Advice Bureau, 27  St Anne’s Road, Blackpool, Lancashire FY4 2AP (collectively, the "Services").

By accessing or using the Site or Services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use the Site or Services.

3. Advice Disclaimer

We strive to provide accurate, up‑to‑date and practical guidance. However, nothing on the Site or provided through our Services constitutes legal, financial, tax, investment or other professional advice. Before making decisions or taking action, you should consider seeking advice from a qualified professional. We accept no responsibility for any loss arising from reliance on information obtained through the Site or Services.

3. Advice Disclaimer

We strive to provide accurate, up‑to‑date and practical guidance. However, nothing on the Site or provided through our Services constitutes legal, financial, tax, investment or other professional advice. Before making decisions or taking action, you should consider seeking advice from a qualified professional. We accept no responsibility for any loss arising from reliance on information obtained through the Site or Services.

4. Grants and Funding Programmes

We administer and support access to various funding opportunities, including the Digital Resilience Grant Fund for micro and small businesses. Eligibility criteria, application deadlines, award amounts and obligations differ for each scheme and may change without notice. Grant awards are subject to separate grant agreements between you and the relevant funder. We are not liable for any funding decisions made by third‑party funders.

5. Your Responsibilities

By using the Site or Services you agree to:

Provide Accurate Information: Ensure all information you supply is true, complete and current.

Maintain Confidentiality: Keep any account credentials confidential and notify us immediately of unauthorised use.

Lawful Use: Use the Site and Services only for lawful purposes and in compliance with applicable laws and regulations.

Respect Others: Not upload, post or transmit content that is defamatory, offensive, infringing, or otherwise objectionable.

6. Intellectual Property

The Site and its contents (text, graphics, logos, audio, video, software and other materials) are protected by intellectual‑property laws and are owned or licensed by us. You may view, download and print content for personal, non‑commercial use only. Any other use requires our prior written consent.

7. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, store and share your personal information. By using the Site or Services you consent to our data‑handling practices.

8. Third‑Party Links

The Site may contain links to third‑party websites or services that we do not own or control. We are not responsible for the content, privacy policies or practices of any third‑party sites.

9. Availability and Changes

We aim to keep the Site and Services available but cannot guarantee uninterrupted access or that the Site will be free from errors or viruses. We may modify, suspend or discontinue any part of the Site or Services at any time without notice or liability.

10. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage (including indirect, consequential or special damages) arising out of or in connection with your use of or inability to use the Site or Services, whether in contract, tort (including negligence) or otherwise.Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under English law.

11. Indemnity

You agree to indemnify and hold harmless Blackpool Advice, its trustees, staff and volunteers from and against any claims, liabilities, damages, losses and expenses (including legal fees) arising out of your breach of these Terms or your misuse of the Site or Services.

11. Indemnity

You agree to indemnify and hold harmless Blackpool Advice, its trustees, staff and volunteers from and against any claims, liabilities, damages, losses and expenses (including legal fees) arising out of your breach of these Terms or your misuse of the Site or Services.

12. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

13. Changes to These Terms

We may revise these Terms from time to time. Any changes become effective when we post the updated Terms on the Site. Your continued use of the Site or Services after the updated Terms are posted constitutes your acceptance of the changes.